-
Check-in time: 2:00 PM; check-out time: 12NN
-
Check-out during peak days is strictly not later than 12:00 NN. This policy is strictly enforced on days preceding weekends and holiday nights.
-
The hotel is only authorized to accommodate properly registered guests. For this purpose, guests are to present their valid ID, card, passport, or any other valid proof of identity to the relevant hotel employee upon request. The hotel is to issue guests with a GENERAL INFORMATION SHEET immediately upon registration, which contains the policies of the hotel.
-
The guest is required to pay a deposit of PHP 1,500.00 for other incidentals at the reception of the hotel for their bookings.
-
Be advised to keep valuables in your personal room safe, which is located in your locker cabinet. Either you leave your personal valuables at the front office or at the electronic safe. Electronic safes can be programmed with your own personal secret number. We have a permanent guard in the hotel, but he can’t see all rooms at the same time. The hotel will not, in any way whatsoever, be responsible for the loss of guests’s belongings or any other property.
-
The Cafe SotoGrande is available for receiving visitors. A guest may only receive visitors in his room with the consent of the appropriate hotel employee during the period from 9:00 a.m. to 10:00 p.m. upon entering this visit in the visitor’s book at the front office area. The rooms cannot be used by more people than were originally booked; if more people are admitted, they will be charged accordingly.
-
Smoking is not allowed in the room for security reasons, the Philippine law, and respect for the non-smoking guest. Rooms are equipped with fire and smoke alarms for your safety.
-
For security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in the room or other areas on the hotel premises.
-
No pets are allowed inside the rooms or in any part of the hotel without prior arrangement.
-
Guest are obliged to pay for any loss or damage to hotel property caused by themselves, their friends, or any person for whom they are responsible.
-
Only one key card per room will be released upon check-in. Guests who request to have an additional key card will have to pay Php. $1,000.00 key deposit. It will be refunded once the additional key card is surrendered.
-
Swimmers are requested to shower before using the swimming pool.
-
Proper swimwear is required.
-
Children and non-swimmers are not allowed in the swimming pool unless accompanied by a parent or a guardian.
-
Children wearing diapers are not permitted in the pool.
-
Eating and drinking in the pool area is strictly prohibited.
-
No person shall use the swimming pool while knowingly suffering from any contagious or skin disease.
-
Guests are reminded not to leave their valuables unattended. The management regrets that it cannot accept responsibility for losses within the pool area.
-
Indiscriminate use of swimming pool facilities resulting in damage to the pool equipment or facilities or violation of the rules shall be penalized.
-
From 8:00 p.m. on, our pool conducts pool maintenance and water treatment. Please refrain from using the pool after this time.
-
The management is not responsible for any injury or accident within the swimming pool area.